ReasyApp Privacy Policy

Effective date: 2026-09-17 Company: TJ TECHNOLOGIES LLC, 455 Market St Ste 1940, PMB 417232, San Francisco, California 94105-2448, United States ("ReasyApp", "we", "us") Contact: support@reasyapp.ai

ReasyApp is a tool for real estate professionals to capture, edit and publish property media. We are based in California and operate under the laws of the United States and the State of California.

This policy explains what information we handle, the promises we make about it, the rights you have, and the responsibilities that stay with you as a professional using the service.

1. Our commitment — we do not sell or give away your data

ReasyApp does not sell, rent, trade, license or give away personal information — neither yours nor your clients'. This applies to every kind of information in the service: your account, your photos and videos, floor plans, property details, and any information about your clients, buyers, sellers or website visitors.

Specifically, we do not:

• sell personal information, for money or for anything else of value;
• "share" personal information for cross-context behavioral advertising, as those terms are defined in the California Consumer Privacy Act as amended by the California Privacy Rights Act (together, the "CCPA");
• give or transfer personal information to data brokers, advertisers, marketing lists or lead resellers;
• use your content or your clients' information to advertise to them, or let anyone else do so;
• include advertising or third-party tracking SDKs in the app.

We are not a data broker and are not registered as one, because we do not sell personal information.

Because we do not sell or share personal information, there is nothing to opt out of — but you may write to us at any time and we will confirm this in writing.

We do not use your content or your clients' information to train artificial-intelligence models, and we require the providers behind our AI features to do the same, in writing, as a condition of us using them.

2. Information we handle

• Account information: name, email, password (stored only as a secure hash), sign-in method, and the professional details you choose to add (license state and number, brokerage, phone, photo, logo).
• Content you create: photos, videos, 360° captures, floor plan scans, property addresses and descriptions, and listing websites.
• Your clients' information: anything you enter or receive about sellers, buyers or visitors, such as contact details submitted through a listing website.
• Payment information: handled by our payment processor. We do not receive or store your full card number.
• Technical information: the minimum needed to run and secure the service — sign-in events, administrative access records and error logs. We do not use analytics or advertising trackers.

Under the CCPA's categories, this is: identifiers; customer records; commercial information; internet or network activity limited to the above; geolocation only where it is part of a property address or photo you provide; and visual or audio information in the media you upload. We do not collect biometric information, precise background location, or information about your race, health, religion, politics, sexual orientation or union membership. If a photo you upload happens to contain such information, we treat it as your content and never analyze it for those characteristics.

3. Who is responsible for what — the part that matters legally

The service involves two different sets of people, and the law treats them differently.

Your information — we are the business. For your own account and professional information, ReasyApp is the "business" under the CCPA. We decide why and how it is processed, and the rights in section 7 run against us.

Your clients' information — you are the business, we are your service provider. When you upload a property, enter a seller's details, or receive a buyer's inquiry through a listing website, that information belongs to your relationship with that person, not to ours. For it, you are the business and ReasyApp is your service provider under the CCPA. We process it only on your documented instructions, only to provide the service to you, and we never use it for our own purposes, never combine it with information from other sources, and never contact your clients on our own behalf.

This matters in practice: if one of your clients asks who holds their information and why, the answer is you, and we will support you in responding. Section 9 sets out what that responsibility means for you.

4. How we use it, and what happens if the company is sold

We use information only to provide what you ask for: storing your media, editing and enhancing photos, generating floor plans and virtual tours, publishing listing websites, sending the emails the service needs, processing payments, providing support, keeping accounts secure, and meeting legal obligations.

Business transfers. If ReasyApp is ever sold, merged or acquired, personal information will not be transferred as part of that transaction unless you are notified first and given a reasonable opportunity to delete your account and data before the transfer takes effect. Any successor remains bound by the promises in this policy for information already held.

5. Service providers — processors, never buyers

A small number of companies process information on our behalf and under our instructions, only to operate the service. Each is bound by written terms that prohibit selling the information, using it for its own purposes, or retaining it beyond what the service requires:

Files you store with us are encrypted before they reach storage.

6. When information is disclosed

Only in these cases:

• When you direct it — publishing a listing website, sending media to a client, exporting a copy to your iPhone's Photos.
• Service providers, as described in section 5.
• When the law requires it — a valid subpoena, court order or other legal process. Where the law allows, we will notify you before responding, so you can object.
• To protect people — to prevent fraud or an imminent threat to someone's safety.

We do not provide personal information to government agencies except as described above.

7. Your rights, and how to use them

From the Account screen in the app (Security & privacy, and Delete account), or by writing to support@reasyapp.ai, you can:

• Know what personal information we hold about you, where it came from, why we have it, and who has received it.
• Get a copy of it in a portable format.
• Correct information that is inaccurate.
• Delete your account and its associated data.
• Limit the use of sensitive personal information — we do not collect any for our own purposes, so there is nothing to limit, and we will confirm that in writing if you ask.
• Not be discriminated against for exercising any of these rights. We will never deny service, change prices, or reduce quality because you exercised a right.

How we handle a request. We confirm receipt within 10 business days and respond within 45 calendar days. If we need more time we will tell you why and take no more than another 45 days. We verify your identity through your account before acting, because these requests can expose data if handled carelessly. You may use an authorized agent; we will ask for proof that you authorized them.

California residents. The rights above are the rights granted by the CCPA. We honor them for every user, wherever they live, and regardless of whether we currently meet the statutory thresholds that would make the CCPA mandatory for us.

Shine the Light (California Civil Code §1798.83). We do not disclose personal information to third parties for their own direct marketing purposes, so there is nothing to request under this law.

Do Not Track. There is no industry consensus on how to respond to browser Do Not Track signals. We do not track you across other companies' sites in the first place, so the question does not arise.

8. How long we keep things

• Deleted projects stay in a 30-day trash, so you can recover from a mistake, and are then permanently deleted.
• Closed properties — media and listing data are kept for 12 months after the property is closed or archived, so you can go back to a past listing, and are then deleted.
• A deleted account — everything is removed within 30 days of the deletion window closing, except records we are required to keep by law, such as payment and tax records, which are retained for the period the law requires and used for nothing else.
• Security and administrative logs are kept for 12 months.

9. Your responsibilities as a professional

Using ReasyApp does not transfer your professional and legal obligations to us. By using the service, you represent and agree that:

• You have the right to the media you upload. You own it, or you have a license that permits you to upload, edit, publish and distribute it — including photographs taken by a hired photographer, whose contract must grant you those rights.
• You have authority to publish the property. You have a listing agreement or the owner's permission, and you comply with the rules of your MLS, your brokerage and your license.
• You have the right to the client information you enter. Where the law or your agreement requires notice or consent before you share someone's information with a service provider, you obtained it.
• You comply with fair housing law. Listing descriptions, captions and any content you publish through ReasyApp must comply with the federal Fair Housing Act and California's Fair Employment and Housing Act. You are responsible for that content; we do not review it.
• You keep the AI disclosure intact. Photographs enhanced by our AI carry a visible "digitally altered" mark. You may not remove, hide or crop it, and you may not present an AI-altered image as an unmodified photograph. Altered images must not conceal a property defect.
• Property information you publish is accurate, and you do not rely on ReasyApp to verify it.
• You are responsible for contacting leads lawfully. If you call, text or email someone who submitted a form on a listing website, doing so lawfully — including the TCPA and CAN-SPAM — is your responsibility, not ours.
• You keep your credentials safe, you enable two-factor authentication where offered, and you are responsible for activity under your account.
• You will not upload information you have no right to share, content that infringes someone's rights, or anything unlawful.

If a claim is brought against us because you did not meet these responsibilities, you agree to indemnify us for it.

10. Security, and what happens if something goes wrong

Stored files are encrypted. Access is limited per module, personal data is masked for staff who do not need it, administrative access is recorded in an audit trail, and staff accounts require two-factor authentication. Each professional's data is isolated at the database level, so one user's account cannot reach another's.

No system is perfectly secure. If a breach affects your personal information, we will notify you in the most expedient time possible and without unreasonable delay, as required by California Civil Code §1798.82, and we will tell you what happened, what was affected, and what we are doing about it.

11. Children

ReasyApp is a professional tool and is not directed to children. We do not knowingly collect personal information from anyone under 16, and we do not sell or share the information of anyone under 16 — we do not sell or share anyone's. If you believe a child has provided us information, write to support@reasyapp.ai and we will delete it.

12. App stores — Apple and Google

ReasyApp is distributed through the Apple App Store and Google Play, and this policy is written to meet what each of them requires of us.

Deleting your account, from anywhere. You can delete your account and its data from inside the app, under Account → Delete account. You can also request deletion without the app, by writing to support@reasyapp.ai from the address on the account; we verify and act on the same timeline as section 7. Deletion removes your listing websites, tours, reels and video tours from public view immediately, puts your projects into the 30-day recovery window described in section 8, and ends every session on every device. Records the law requires us to keep are kept only for that purpose.

What the store labels say is what this policy says. The data categories declared in Apple's Privacy Nutrition Labels and in Google Play's Data safety form are the ones in section 2, with the same purposes as section 4. We declare that data is not used for tracking, not sold, and not shared with data brokers or advertisers, because it is not. If we ever change a category, we update this policy and the store declarations together, before the change ships.

Google user data — Limited Use. When you sign in with Google, we receive your name, email address and Google account identifier, and nothing else. We use them only to create and authenticate your ReasyApp account. Our use of information received from Google APIs follows the [Google API Services User Data Policy](https://developers.google.com/terms/api-services-user-data-policy), including its Limited Use requirements. We do not transfer that information to others except as section 6 allows, we do not use it for advertising, and we do not allow humans to read it except with your explicit permission, for security purposes, to comply with the law, or where the data is aggregated and anonymized.

Apple sign-in data. If you sign in with Apple, we receive only the identifier Apple provides and the email address you choose to share, including Apple's private relay address if you prefer it. We never attempt to de-anonymize a relay address.

Permissions the app asks for, and why. The camera and microphone are used to capture the photos, videos and 360° scans you choose to take. The photo library is used to import media you select and, if you ask, to export finished files back to it. Location, when available in a photo's metadata, is part of the content you upload; we do not track your location in the background. Each permission is requested at the moment it is needed, and refusing it disables only that feature.

13. Governing law

This policy and any dispute about it are governed by the laws of the State of California and the United States, without regard to conflict-of-laws rules. The courts located in California have jurisdiction, and you and ReasyApp each submit to them. Nothing here limits any right you have under California law that cannot be waived.

14. Changes

If we change this policy we will update the effective date and notify you in the app. We will never weaken the commitment in section 1 for information we already hold. If a change materially reduces your rights, we will give you notice before it takes effect and the chance to delete your account first.

15. Contact

Questions, requests or complaints: support@reasyapp.ai. If you are not satisfied with our response, you may contact the California Attorney General or the California Privacy Protection Agency.